Leaving your pet overnight should not be a stressful time for either of you. If you’re heading out of town and need to find a place for your pet to stay and receive the same love, attention, and care you give them, look no further than The Ruff House. Our experienced staff is trained to provide your canine companion with an unforgettable experience allowing you to enjoy your vacation and have peace of mind.
For the social dog, our supervised group play sessions are a great way to make new friends! Best of all, daycare is included in our Standard/Basic Overnight Care.
Give your pets the kind of special love and attention they deserve. Sessions are customized to your pet and can include fetch, cuddling time, brushing and much more.
Daily emailed report cards describe all the fun your dog is having while on their vacation at The Ruff House!
Don’t leave your pet out of our daily treat socials! Delicious frozen and homemade treats give your pet a great mid-day break.
Coming Soon. Overnight stays are a perfect time for our dog trainers to help your dog touch up on basic obedience and manners.
Private time with one of our staff who will cuddle your pet, read a bed time story and prepare them for a quiet and peaceful nights rest.
Every pet deserves a relaxing spa day after a fun filled vacation. Be sure to check out our full service grooming and spa menu to find the perfect way to pamper your dog.
Mouthwatering and delicious! Tasty treats and entertainment all rolled into one wholesome treat made right here in our kitchen.
The perfect addition to spoil any pet during their stay. Our kitchen is always serving up delicious festive and holiday meals your pet is sure to love.
Trust is the reason The Ruff House continues to be referred to other pet owners by our clients and leading local veterinarians time and time again. We take the comfort and care of our guests seriously and work hard to earn the trust of every pet parent who walks through our door.
Let’s face it, from time to time, an individual you entrust to care for your pet may get sick, have a family situation arise, have transportation issues, or simply forget. However, because The Ruff House is a full scale pet care facility we always have reliable trained staff to ensure all of our guests are well cared for.
Pet care is not our hobby but our career and passion. The Ruff House has been providing superior care for pets in The Fox Valley for over 10 years, and our owners are actively involved and on site each day. We are committed to providing the highest quality pet care and our staff has been trained in the most important and updated pet care procedures.
You’ll have peace of mind knowing your pet is enjoying an impeccably clean, caring, and secure home-away-from-home. We continuously invest in proper staff training, equipment and protocols to keep our facility clean and your pet safe while in our care. This includes secure fencing, proper ventilation, fire detection, environmentally-friendly cleaning solutions and disinfectants, basic pet first aid, and strict vaccination requirements.
We are committed to and exceed all the local and state requirements. Outside agencies are designed to regulate good, quality care. These standards are designed to give you extra peace of mind that your pet is being cared for by professionals in a secure environment.
As the leading pet care provider in The Fox Valley, The Ruff House often has limited availability, especially during busy travel and holiday seasons. We encourage you to speak with one of our reservation specialists as soon as possible secure a reservation for your canine companion.
Industry experience has shown that pets who enjoy daily playtime and physical activity are more adjusted, less stressed, healthier and happier. Which is why our wellness philosophy and experienced staff focuses on lots of exercise and attention unlike pet sitters who go to your home just two or three times a day for minutes per visit.
The Ruff House is conveniently located on Neenah’s North side between Hwy 41 and County Road CB. Our facilities have been designed for your pets comfort with their best interest in mind with lots of room for exercise and playtime.
I wanted to tell you that I was so impressed with you. I am very happy that Filberts first boarding experience was a positive one. As you know, I work at American Animal Hospital in Neenah. I now have firsthand knowledge of your facility and your services and can confidently recommend our clients to you and you can bet I will.
The people that work here are so amazing! We were in a bind and they did everything they could to help us out. It made our weekend stress free and worry free knowing Jackson was in wonderful care. Thank you.
We are a busy family who love our dog – that’s why we use The Ruff House doggie daycare. We know that he is getting a lot of exercise playing with the other dogs as well as a lot of love from the owners and the people who work there. We have used other facilities in the past but none of them can compare to The Ruff House. It is a wonderful place to entrust the care of your dog.
| Standard Nightly Rate | $50.00 |
| Luxury Suite Nightly Rate | $75.00 |
| Peak Period Fee - additional per night | $5.00 |
| Late Check Out (After 12PM) | $28.00 |
| Daycare | Included in Standard Nightly Rate |
| Special Needs | $10.00 |
| Gourmet Treats | $2.00 |
| Pampered Pet Session | $7.00 |
| Report Card | $5.00 |
| Tuck-In Service | $7.00 |
| Stuffed Kong | $4.00 |
| Holiday Feast (Available Seasonally) | $3.50 |
| Enrichment Care | $13.00 |
| Medication Administration (per day) | $2.00 |
| Grooming Services | Based on Service & Breed |
As a result of the special hands-on care, comfortable accommodations, competent & well trained staff, the quality of the facility, and the amount of personalized activities we offer, our guests adapt very well and enjoy the wonderful experience of being part of our family. If you have any concerns, we can certainly recommend a complimentary visit to help.
Yes, reservations are required. A reservation made well in advance will secure your pet’s lodging suite, which is important during our busy weekends and holidays. You can call our Reservation Specialist at (920)720-2775 or use our online reservation system to request a reservation.
Yes. Due to high demand we require a full deposit for reservations made during peak periods. Your deposit is processed at the time your reservation is made, and it is applied to your balance upon check-out. You will not have a confirmed reservation until your deposit is received.
An additional $4 fee is assessed per pet per day for holiday and peak time reservations. For a current schedule of holiday and peak times please contact a reservation specialist.
As the leading pet care provider in our area, The Ruff House often has limited availability, especially during busy travel and holiday seasons. We encourage you to speak with one of our reservation specialists as soon as possible for any reservation changes or cancellations as we have a firm cancellation policy.
Notification of a cancellation for holiday/peak time reservations must be provided seven days prior to check-in and 48 hours prior to check-in for non-peak time reservations or cancellations fees will apply. The cancellation policy will still apply if any required vaccinations are out of date and affect the requested reservation.
Guests departing earlier than their original departure date during holiday/peak times without proper notice will be charged in full for the original reservation.
Pets may check in any time during normal business hours. Overnight charges begin the day of drop off regardless of what time the pet is dropped off. Check out is BEFORE 12:00 pm on the date of departure. It is strictly enforced that pets not picked up by 12:00 pm will be charged additional fees.
Required vaccination records
Completed client enrollment forms
Food pre-measured by serving size
Any necessary medications
Activity and grooming requests should be made at the time the reservation is made.
No need to bring personal items when packing for your dog’s stay! The Ruff House provides all our guests comfortable bedding, toys during play times and lots of love and attention.
The safety of our guests is our first priority; therefore, we require that all pets staying with us be current on Rabies, DHLP and Bordetella vaccines after the initial series of puppy vaccinations
Please consult with your Veterinarian to ensure that your pet is current on each vaccine before their stay. Your veterinarian can either give you copies of your pet’s records to bring at check-in or they can be faxed directly to us prior to lodging. Hand-written records or owner-administered vaccinations will not be accepted.
For the health of all pets in our care there is a strict four (4) day waiting period prior to entering Ruff House facilities after vaccinations are administered.
*Bordetella vaccine: Bordatella protects against most strains of Canine Cough and The Ruff House does everything possible to reduce the risk of your pet getting Canine Cough. However, the vaccine does not prevent against all strains, and just like the human cold, there is always a risk when in an environment with many dogs.
Yes, we are glad to give your pet any food that you bring for them. We have microwave ovens, refrigerators, and freezers to accommodate special dietary needs. Please pack food from home in pre-measured in individual servicing size bags. A charge of $0.50 per administration will be added to your pets stay for food that is not pre-measured upon arrival.
As a busy pet parent you may prefer to skip meal preparation for your pet and for an additional fee have our Canine Nutritionist select a well-balanced diet for them to enjoy while at The Ruff House.
We are happy to dispense oral and topical medications for only $1.50 per day. Please bring medications in their original packaging and we will administer as directed. At this time we are not able to give any injections or intravenous medications.
We have successfully cared for blind and deaf dogs in the past. A complimentary “meet and greet” visit may be required prior to your pet’s stay with us.
Yes, our Standard Nightly Rate is discounted 15% for each additional guest from the same home sharing a suite. Discounts do not apply to late check outs, activities or holiday fees.
Yes! We love to show off our pet resort. You are more than welcome to tour anytime during our business hours. Our welcoming staff will be delighted to take you on an informative tour of the public areas at The Ruff House. Once you have seen The Ruff House difference we are confident that you will not want to lodge your pet anywhere else!
The Ruff House makes every effort to provide a safe, calm experience for your pet. However, some pets react differently to new environments and separation from owners. There is also always some risk that pets may become ill or possibly injure one another when playing together.
In non-emergency situations (e.g., small scratches, diarrhea, or loss of appetite), The Ruff House will contact the owner or owner’s designee to discuss recommended protocol. For emergencies in which urgent care or evaluation appears needed, we will transport the pet to the appropriate animal clinic immediately and then contact the owner.
Any costs arising from medical care will be billed to the owner upon check-out, unless the Pet Care Warranty is applied.
Please see our Client Agreement.
1301 Kimberly Drive Neenah, WI 54956